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SHIPPING, RETURNS & REFUND

Shipping Policy

We will only ship to addresses provided in the billing address or shipment address provided during your purchase.

We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.

All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.

Return & Exchange Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

Orders are returnable within 7 working days starting from the day the goods are delivered to you if they are incorrect, damaged or defective (ONLY).

Only items that have been purchased directly from jTech Solutions Sdn. Bhd. can be eligible for a return.

Refurn Policy

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

  • Online Bank Transfer, full refunds will be credited into your bank account via online
    bank transfer, which should be posted within 3-5 working days.

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